1. Overview
Intellecsys, Inc. ("we," "our," or "us") provides AI-powered solutions including conversational AI and computer vision services. These Terms of Service ("Terms") govern your use of our website, products, and services.

2. Acceptance of Terms
By accessing or using our services, you agree to these Terms. If you do not agree, please do not use our services. We may update these Terms at any time with notice to you.
3. Services Description
3.1 AI Communication Solutions - Conversational AI agents for business automation - Voice and text processing capabilities - Multi-language support - CRM and business system integrations - Custom knowledge base implementation - Analytics and reporting tools
3.2 Advanced AI Technologies - Artificial intelligence processing - Automated analysis systems - Machine learning capabilities - Custom AI model deployment - Enterprise-grade solutions - Performance optimization tools
3.3 Service Delivery - Cloud infrastructure - API access - Web interface - Enterprise integration - Custom implementation options - Secure data handling

4. User Responsibilities
4.1 Account Management - Provide accurate account information - Maintain confidentiality of credentials - Notify us of unauthorized access - Keep contact information updated
4.2 Usage Requirements - Comply with all applicable laws - Respect usage limits and quotas - Ensure proper data rights - Maintain necessary equipment and connectivity
4.3 Prohibited Activities - Reverse engineering our services - Unauthorized access attempts - Sharing account credentials - Violating third-party rights - Excessive or abusive usage

5. Data Handling
5.1 Visual Data - Customer retains ownership of submitted images/videos - Rights warranty for submitted content - Processing according to Privacy Policy - Secure storage and transmission - Optional data retention periods
5.2 Communication Data - Secure conversation processing - Knowledge base protection - Custom retention policies - Data export capabilities
5.3 Model Training - Anonymized data usage for improvement - Opt-out options - Customer-specific model training - Intellectual property rights

6. Subscription and Payments
6.1 Pricing Models - Subscription-based services - Usage-based components - Custom enterprise plans - Implementation fees - Volume discounts
6.2 Payment Terms - Billed through Paddle - Monthly/annual payment options - Auto-renewal by default - 30-day notice for changes - Late payment consequences

7. Service Level Commitment
7.1 Availability - 99.9% uptime target - Scheduled maintenance windows - Emergency maintenance provisions - Status page access
7.2 Support - Technical support channels - Response time commitments - Priority support options - Training resources

8. Intellectual Property
8.1 Ownership - We retain rights to technology - Customers retain data rights - Limited license grant - Feedback ownership
8.2 Licenses - Service usage license - API access terms - Model usage rights - Documentation usage

9. Liability and Warranties
9.1 Service Warranty - "As-is" service provision - No specific outcome guarantee - Industry standard security - Professional implementation
9.2 Limitations - Liability cap to fees paid - No consequential damages - Force majeure provisions - Indemnification terms

10. Term and Termination
10.1 Duration - Subscription term - Renewal provisions - Termination notice - Effect of termination
10.2 Post-Termination - Data retrieval period - Final payment terms - Service discontinuation - Surviving provisions

11. General Provisions
11.1 Governing Law - California law applies - Dispute resolution - Venue selection - Notice requirements
11.2 Miscellaneous - Assignment rights - Severability - Entire agreement - Amendment process

12. Contact Information
Questions about these Terms: - Email: cco@intellecsys.tech - Address: 320 High Street Palo Alto, CA, 94301 US