Last Updated: 13.01.2025

1. Overview This policy outlines our refund terms for: - Subscription services - Implementation fees - Custom development - Training services

2. Subscription Services
2.1 Monthly Subscriptions - No partial refunds - Service until period end - Cancel anytime - No renewal charges after cancellation
2.2 Annual Subscriptions - Pro-rated refunds available - 30-day money-back guarantee - Cancellation notice required - Service continues until period end

3. Implementation Services
3.1 Standard Implementation - Non-refundable once started - Project milestones - Satisfaction guarantee - Change request process
3.2 Custom Development - Milestone-based refunds - Project abandonment terms - Scope change impacts - Delivery acceptance

4. Refund Process
4.1 How to Request 1. Contact support 2. Provide account details 3. State refund reason 4. Choose refund method
4.2 Processing Time - Review: 1-2 business days - Processing: 5-10 business days - Method: Original payment method - Currency: Original transaction currency

5. Non-Refundable Items - Used service time - Completed implementations - Custom development - Training sessions - Third-party integrations

6. Exceptions - Service outages - Technical failures - Contract breaches - Special circumstances

7. Dispute Resolution - Contact support first - Escalation process - Mediation options - Payment processor policies

8. Contact Information For refund requests: - Email: cco@intellecsys.tech - Phone: +7 706 418 19 38